Frequently Asked Questions: (Updated 12/15/2022)
Q. Can I make special arrangements for drop off and pick up other than regular lobby hours?
A: Lobby Hours are Monday - Friday 8:00 AM -5:00 PM and Saturday and Sunday 2:00-5:00PM. If the hours are not convenient, please call to make special arrangements. Reasonable accommodations will be honored however there will be an additional $10/per pet fee Monday - Friday and $15/per per Saturday & Sunday for this extended hour service. All Late Pick Ups must be prepaid.
Q: Why do I have to keep my pet on a flea and tick control?
A: Pets pick up fleas and ticks from shrubbery, trees, grass, sand and other pets. To keep this from happening to your pet, you must make sure they are protected. Our property is sprayed regularly to prevent any pest problems.
Q: What if my pet arrives for boarding or grooming with fleas or ticks?
A: We will bathe your pet with a flea and tick shampoo at your cost.
Q: What should my pet eat while they board?
A: Your pet should stay on its regular diet. Please bring whatever you feed them at home. There will be a $5/day charge for feeding your pet our food. There is also a $1/day charge to include any special dietary foods that you provide. If we have to purchase them, we will include that charge at check out.
Q: My pet takes medicine. Can you give it to her/him?
A: We can administer any medication that your pet is on. You must bring the medication bottle with the pills inside. Please do not put the pills in the food. Please bring enough medication for a few extra days in case your pet stay is extended. There is a medication charge for 3 or more medications, including insulin and eye/ear drops.
Q: How far in advance should I book my pet's stay?
A: As soon as you book your vacation plans, you should book your pet's stay. If you'd like your pet groomed during the stay, please request that at the time of your booking.
Q: How often do the dogs go outside?
A: Four times a day for 20-45 min minutes each time, weather permitting. Each trip outside is supervised.
Q: Do you have a discount rate?
A: Yes. We offer a 10% discount for 30 days or more. We also offer a 10% discount to all active duty and retired military personnel. (not to be used together).? (We used to offer an additional 5% for 30 days or more if they also had a military discount.)
Q: Will my dog go out with other dogs?
A: Yes, as long as your dog gets along well with other dogs. The dogs go outside together based on size and temperament. They are taken outside to potty and play four times per day.
Q: What do I bring?
A: Please bring your pet's regular food and any medication. You may also bring toys, treats, bedding, etc, but this is all optional. However, please leave home any rawhide bones and toys that could pose a choking hazard. We provide bowls for water and food. We do not allow any GLASS containers or bowls into the kennel for safety reasons.
Q: Is it ever quite there?
A: The dogs do start barking during tours and let outs. Otherwise the dogs are fairly calm throughout the day and night.
Q: Can I have a tour?
A: We offer tours at 10am and 2pm on Tuesdays and Thursdays only. Our main priority is our existing guests so please be patient if you have to wait for a member of the staff to become available.
Q: What if my pet gets sick or is injured?
A: We will call you first and if you are unavailable, we will contact your named Emergency Contact. If your Emergency Contact cannot be located or is unwilling to assist, we will call your veterinarian to schedule an appointment. If your vet is not available we take the pet to one of the two 24/7 clinics in our area. There is a $50 transport fee to take your pet to the vet. All expenses incurred at the veterinarian's are your responsibility.
Q: Why do I need to provide an emergency contact person and number?
A: For the reason listed above as well as in the case of mandatory evacuation due to weather events. If we cannot reach you, you must have a back up plan for your pet.
Q: Can my pet be bathed or groomed while he/she is there for boarding?
A: We would love to groom or bathe your dog during their stay. For 6 nights or more we even offer a 50% off bath or bath package for your dog. Please be sure to schedule any groom services when you schedule the boarding as we may not be able to fit you in if you wait until the drop off date.
Q: I've never boarded my pet before. How can I be assured that he/she will be alright?
A: We do offer a free 2 hour trial to see how your dog would react to being in the kennel environment for any first timers. Due to limited availability, free trials do require a reservation. We also offer doggie daycare during the week which is a great stepping stone to acclimating your dog to being in the kennel environment. During their stay with us we go above and beyond to make sure they are as comfortable and happy as possible. You are more than welcome to call or email for regular updates as well while they are in our care.
Q: We are a multiple dog family. Can my pets board together?
A: Yes, any pets boarded together in the same room are eligible for our multipet discount which takes 20% off their daily boarding rate.
Q. Can I make special arrangements for drop off and pick up other than regular lobby hours?
A: Lobby Hours are Monday - Friday 8:00 AM -5:00 PM and Saturday and Sunday 2:00-5:00PM. If the hours are not convenient, please call to make special arrangements. Reasonable accommodations will be honored however there will be an additional $10/per pet fee Monday - Friday and $15/per per Saturday & Sunday for this extended hour service. All Late Pick Ups must be prepaid.
Q: Why do I have to keep my pet on a flea and tick control?
A: Pets pick up fleas and ticks from shrubbery, trees, grass, sand and other pets. To keep this from happening to your pet, you must make sure they are protected. Our property is sprayed regularly to prevent any pest problems.
Q: What if my pet arrives for boarding or grooming with fleas or ticks?
A: We will bathe your pet with a flea and tick shampoo at your cost.
Q: What should my pet eat while they board?
A: Your pet should stay on its regular diet. Please bring whatever you feed them at home. There will be a $5/day charge for feeding your pet our food. There is also a $1/day charge to include any special dietary foods that you provide. If we have to purchase them, we will include that charge at check out.
Q: My pet takes medicine. Can you give it to her/him?
A: We can administer any medication that your pet is on. You must bring the medication bottle with the pills inside. Please do not put the pills in the food. Please bring enough medication for a few extra days in case your pet stay is extended. There is a medication charge for 3 or more medications, including insulin and eye/ear drops.
Q: How far in advance should I book my pet's stay?
A: As soon as you book your vacation plans, you should book your pet's stay. If you'd like your pet groomed during the stay, please request that at the time of your booking.
Q: How often do the dogs go outside?
A: Four times a day for 20-45 min minutes each time, weather permitting. Each trip outside is supervised.
Q: Do you have a discount rate?
A: Yes. We offer a 10% discount for 30 days or more. We also offer a 10% discount to all active duty and retired military personnel. (not to be used together).? (We used to offer an additional 5% for 30 days or more if they also had a military discount.)
Q: Will my dog go out with other dogs?
A: Yes, as long as your dog gets along well with other dogs. The dogs go outside together based on size and temperament. They are taken outside to potty and play four times per day.
Q: What do I bring?
A: Please bring your pet's regular food and any medication. You may also bring toys, treats, bedding, etc, but this is all optional. However, please leave home any rawhide bones and toys that could pose a choking hazard. We provide bowls for water and food. We do not allow any GLASS containers or bowls into the kennel for safety reasons.
Q: Is it ever quite there?
A: The dogs do start barking during tours and let outs. Otherwise the dogs are fairly calm throughout the day and night.
Q: Can I have a tour?
A: We offer tours at 10am and 2pm on Tuesdays and Thursdays only. Our main priority is our existing guests so please be patient if you have to wait for a member of the staff to become available.
Q: What if my pet gets sick or is injured?
A: We will call you first and if you are unavailable, we will contact your named Emergency Contact. If your Emergency Contact cannot be located or is unwilling to assist, we will call your veterinarian to schedule an appointment. If your vet is not available we take the pet to one of the two 24/7 clinics in our area. There is a $50 transport fee to take your pet to the vet. All expenses incurred at the veterinarian's are your responsibility.
Q: Why do I need to provide an emergency contact person and number?
A: For the reason listed above as well as in the case of mandatory evacuation due to weather events. If we cannot reach you, you must have a back up plan for your pet.
Q: Can my pet be bathed or groomed while he/she is there for boarding?
A: We would love to groom or bathe your dog during their stay. For 6 nights or more we even offer a 50% off bath or bath package for your dog. Please be sure to schedule any groom services when you schedule the boarding as we may not be able to fit you in if you wait until the drop off date.
Q: I've never boarded my pet before. How can I be assured that he/she will be alright?
A: We do offer a free 2 hour trial to see how your dog would react to being in the kennel environment for any first timers. Due to limited availability, free trials do require a reservation. We also offer doggie daycare during the week which is a great stepping stone to acclimating your dog to being in the kennel environment. During their stay with us we go above and beyond to make sure they are as comfortable and happy as possible. You are more than welcome to call or email for regular updates as well while they are in our care.
Q: We are a multiple dog family. Can my pets board together?
A: Yes, any pets boarded together in the same room are eligible for our multipet discount which takes 20% off their daily boarding rate.